Data Quality Administrator

Summary:

Sales Operations role responsible for day-to-day CRM data maintenance activities, providing support to various user groups, such as Technical Support (TAC), Orders, and Sales.

Primary Duties and Responsibilities:

  • Takes appropriate actions and responds to CRM data questions and requests in support of Sales, TAC, and Order management activity.
  • Administers day-to-day CRM data updates and changes driven by the data hygiene dashboard action items
  • Partners with the CRM Administrator to review data records and complete data projects.
  • Manages data privacy requests by making appropriate CRM data changes and communicating cross-departmentally to coordinate required changes in other systems.
  • Works with technical support (TAC) to process warranty related product replacement orders and ensure required CRM data changes are made.
  • Supports sales as the Outreach systems administrator for user access, support, training, and template management; Participate as the business stakeholder related to systems improvement projects.
  • Coordinates fulfillment of customer evaluation requests and tracks activity to ensure products are returned.


Education & Experience Preferred:

  • 2+ years of experience working with CRM data or within an organizational database managing routine data updates, investigating data issues to make corrections, while following and updating data administration procedures.
  • Technical certification or 2-year degree preferred


Required Skills:

  • Proficient in MS Excel
  • Outstanding analytical thinking and problem-solving skills
  • Experience in process development and administration
  • Proven time management and organizational skills
  • Excellent written and verbal communication
  • Team player with good interpersonal skills

Personal Information

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