Knowledge Base
Filter By
- Updated: September 9, 2025
The duration a unit can remain charged while powered off varies depending on the model. The following information pertains to units that have been fully...
- Updated: September 16, 2025
Typical battery life for the EtherScope nXG and the CyberScope from a full charge with all hardware powered on during testing is expected to be...
- Updated: September 8, 2025
The following units provide a variety of cable test techniques including TDR, wiremapping, office identification, and toning. It is designed to assist in troubleshooting cabling...
- Updated: September 8, 2025
Enterprise security requirements for WPA/WPA2 Enterprise now require a CA ( Certificate Authority) certificate file to be imported to your unit. Some EAP types also...
- Updated: September 8, 2025
Receive only mode can be used to prevent the unit from transmitting packets on the wired test port. You might see this message when testing:...
- Updated: September 8, 2025
Discovery finds, classifies, and displays— through Ethernet, fiber, and Wi-Fi—the details of network components. Information provided by Discovery can include the following: IP, BSSID, and...
- Updated: September 8, 2025
For heavy product users, you are likely plugging in a cable frequently into the RJ45 port of your product. While all NetAlly products are designed...
- Updated: September 8, 2025
The information in this article applies to the following Android based handheld devices that have been claimed on the Link-Live cloud service: AirCheck G3, CyberScope,...
- Updated: September 8, 2025
There are a few ways that you can save a file using the file manager. You can either copy to a USB drive/SD card, upload...
- Updated: November 25, 2025
🚨 Issue Overview Problem:Users are unable to access Link-Live through AutoTest, even though Ping, TCP, and HTTP tests to Link-Live succeed. Root Cause:This issue is...
Popular Articles
- Updated: September 10, 2025
To update to the latest software on your AirCheck G3 or your CyberScope Air you must have a valid AllyCare support contract on the device....
3
- Updated: September 8, 2025
Your network environment might require going through a proxy to access the Internet.* You also have the ability to white-list our URLs to help connect...
3
- Updated: September 18, 2025
Applies to AirCheck G3, CyberScope, CyberScope Air, EtherScope nXG (EXG-300), and LinkRunner 10G (LR10G-200) The AirCheck G3, CyberScope, CyberScope Air, EtherScope nXG (EXG-300 models), and...
2
- Updated: September 24, 2025
The following NetAlly products are capable of connecting to a fiber network using the SFP interface. Please note, not all units ship with an SFP...
2
- Updated: September 8, 2025
The LinkRunner G2, LinkRunner AT 3000/4000, and 10G units do not have native WiFi or Bluetooth support. This means if you try to enable either...
2