Key challenges of remote site troubleshooting…can you relate?
- Lack of expertise at the remote offices results in senior IT personnel traveling to troubleshoot the problem
- Not having the appropriate resources in place to solve the problem locally extends problem resolution times and incurs additional costs through downtime and staff travel
- Lack of standardized test parameters and documentation makes problem triage more difficult and time-consuming to ultimately resolve
This white paper will discuss strategies that your organization should consider when looking for ways to help the on-site network technician become more capable of identifying and resolving problems on their own.
Click here to watch our new Remote Troubleshooting webinar series.