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Use MOS Score to Troubleshoot Voice Over Wi-Fi

The quantitative assessment of the quality of Voice Over Wi-Fi communications is often measured by its MOS score (Mean Opinion Score). The MOS score ranks the quality based on a number in the range of 1 to 5.
The original idea behind the MOS score was to take the mean average of all the individuals rating the quality of a test call. That soon changed, as modern network analyzers can calculate MOS score using artificial software algorithms.
The MOS score is highly subjective and should not be used as the deciding factor in a Voice Over Wi-Fi system deployment. Other measures should also be taken into consideration such as packet loss, jitter, latency, etc.
MOS Score User Experience
4.3 – 5.0 Excellent
4.0 – 4.3 Good
3.6 – 4.0 Fair
3.1 – 3.6 Poor
2.6 – 3.1 Bad

A Wireless network analyzer can be used to collect the MOS score, packet loss, latency and jitter measurements.