Troubleshoot

Common Issues

Setup Failure

• If you experience permissions errors, run as sudo.

• Verify that your docker-compose version is 1.25.0. Check with the docker-compose -v command line call.

Tester Upload Failure

• On your tester, ensure you are using https:// in the Link-Live app's Link-Live Private Settings > Deployment Name (URL).

• Ensure you do not have www. in your host name.

• Run nslookup Link-Live-Private.mycompany.com (for example) on your DNS name and verify that the name is exactly the same as your host value.

Logging

Run sudo ./export-logs.sh to generate logs. The log archive will be named link-live-private-logs_<timestamp>.tar.xz.

• Contact NetAlly Support for assistance.

• Also reference the Docker documentation at https://docs.docker.com/config/containers/logging/.

Resetting Everything

CAUTION! This process will remove everything related to Docker and Link-Live Private. You will lose all your Link-Live Private data and state!

Ensure you do not need any data and that only Link-Live Private is using Docker on your machine before running these commands.

Run the following commands:

sudo docker stop $(sudo docker ps -aq)

sudo docker rm $(sudo docker ps -aq)

sudo docker rmi -f $(sudo docker images -aq)

sudo docker volume rm $(sudo docker volume ls -q)

sudo docker network rm $(sudo docker network ls -q)