Registering and Activating AllyCare Pro Support

Your LinkRunner AT requires registration for continued use.

NOTE: You have 3 days from first startup to register this product.

Registering ensures that you will not miss out on these important benefits:

  • Software Updates

  • AllyCare-Enabled Product Features

  • Product Repairs

  • Accessory Replacement

  • Priority Technical Support

Claim your Tester to Link-Live and Register at the Same Time

Beginning with software version 3.0, when you start up a new LinkRunner AT that isn't claimed or registered, pop-up dialogs prompt you to Claim your unit to Link-Live.com, our test management platform.

Connect to an active network using the wired or Wi-Fi management port for your tester, and tap Activate now to start the process.

  • If you scan the QR code on your tester screen with another device, the MAC address for your unit will be auto-populated into the claiming form on Link-Live.com.

  • If you cannot use the code, simply go to link-live.com/units/claim.

  • On-screen instructions at Link-Live.com will guide you through claiming your unit and registering your product in the same process.

  • To register without Link-Live, select Activate Manually on the welcome screen, and follow the steps below.

To Register without Link-Live

  1. Go to support.netally.com/registration.

  2. In the NEW USERS section, enter your company email and click Signup (if you do not already have an account).

    NOTE: If you already have an account, log in and then skip down to step 7.

  3. From the CUSTOMER SIGN IN: NEW USER REGISTRATION page, enter your First and Last Name, Company Name, and Business Phone Number.

  4. Enter the code from the image and click Register.

    You will receive an email with a link to verify your email address and finish setting up your account.

  5. Click the invitation link, and follow the prompts to set a password.

  6. Click Login, which takes you to your Profile page.

  7. Complete the company address information, and click on the agreement to NetAlly’s Terms and Conditions and Privacy Policy (links are provided).

  8. Then, click Update.

  9. On the Register Product page, click the Register Product button.

  10. Enter your product serial number, purchase date, and the reseller where the product was purchased.

  11. Finally, click Register Product again. Your Registered Products page is populated with your tester's information.

  12. Next to the product you just registered, click on the GET CODE button to display the activation code.

  13. Enter this code on the Activation screen on your tester.

    If the Activation pop-up isn't visible, open the Link-Live app and navigate to the About screen from the left-side menu. Tap the Register link.

  14. Restart your tester if needed.

For any questions regarding product activation, contact NetAlly Technical Support at www.netally.com/support/technical-support.