AllyCare™ Pro: the layer that keeps your tools capable long after purchase.
Every NetAlly tool is three things working together: rugged hardware built for the field, Link-Live management and collaboration software, and AllyCare Pro – the layer that keeps both continuously current. The LinkRunner, AirCheck G3, or EtherScope nXG on a network engineer’s belt today can gain capability it didn’t ship with – without a new purchase, a new device, or a new learning curve.
AllyCare Pro provides value in multiple ways.
An expert system that delivers guided troubleshooting across the NetAlly handheld portfolio – continuously enhanced with every release.*
Your product stays current with the latest standards, protocols, and workflows.
Expanded Link-Live testing and analysis for forensic-level insight into every result.
Protection well beyond the standard 90-day software / 1-year hardware warranty.
Direct access to the support team behind the tool. Priority troubleshooting, not a queue.
* Ally Intelligence is available on AirCheck G3, EtherScope nXG, Cyber Scope, and select LinkRunner models.
More insight, from the same handheld.
All NetAlly customers get basic access to Link-Live. AllyCare unlocks the advanced heatmaps, filtering, intelligence, and reporting your team relies on for forensic-level analysis.
Ally Intelligence - New!
Provides step-by-step guidance based on the live test results from the network you’re troubleshooting, helping any technician resolve issues faster with recommendations built on decades of NetAlly expertise and millions of real-world network tests.
Why this matters: Ally Intelligence turns network test results into guided actions that help teams solve issues faster while reducing reliance on senior experts.
| NETALLY PRODUCT | WITH | WITHOUT |
|---|---|---|
| AirCheck G3 | ||
| CyberScope | ||
| CyberScope Air | ||
| CyberScope XRF | ||
| EtherScope nXG | ||
| LinkRunner AT 3000 | ||
| LinkRunner AT 4000 | ||
| LinkRunner 10G |
Full survey heatmaps in Link-Live
Noise, SNR, Adjacent/Co-Channel Interference, AP Coverage, Min Basic Rate, Beacon Overhead, Max Tx/Rx rates, Max Tx/Rx MCS, QBSS Utilization and Client Count.
Why this matters: Without advanced heatmaps, engineers miss critical insights – undiagnosed Wi-Fi issues, slower troubleshooting, and poor user experience.
| NETALLY PRODUCT | WITH | WITHOUT |
|---|---|---|
| AirCheck G3 | ||
| CyberScope | ||
| CyberScope Air | ||
| EtherScope nXG |
Full heatmap filters in Link-Live
SSID, Band, Channel, BSSID, AP, 802.11 Type, Channel Width, Security, and Authorization Class.
Why this matters: Without detailed filtering, engineers waste time sorting through irrelevant data – delaying isolation and increasing the risk of missed issues.
| NETALLY PRODUCT | WITH | WITHOUT |
|---|---|---|
| AirCheck G3 | ||
| CyberScope | ||
| CyberScope Air | ||
| EtherScope nXG |
InSites Intelligence
Automatically compares AirMapper Site Survey or Wi-Fi Discovery data collected on-site to user-customizable thresholds, giving a visual Pass / Fail.
Why this matters: Without automated problem detection, engineers waste time analyzing large data sets – slowing root cause identification and increasing downtime cost.
| NETALLY PRODUCT | WITH | WITHOUT |
|---|---|---|
| AirCheck G3 | ||
| CyberScope | ||
| CyberScope Air | ||
| CyberScope XRF | ||
| EtherScope nXG | ||
| LinkRunner AT 4000 | ||
| LinkRunner 10G |
Cloud-based remote control
Simple, secure remote control from Link-Live directly to your network-connected NetAlly product (requires internet access).
Why this matters: No remote access means no offsite troubleshooting – delayed response, more truck rolls, and reduced support efficiency for remote sites.
| NETALLY PRODUCT | WITH | WITHOUT |
|---|---|---|
| AirCheck G3 | ||
| CyberScope | ||
| CyberScope Air | ||
| CyberScope XRF | ||
| EtherScope nXG | ||
| LinkRunner 1500 | ||
| LinkRunner AT 3000 | ||
| LinkRunner AT 4000 | ||
| LinkRunner 10G |
Full topology mapping in Link-Live
Detailed map controls, filtering, and advanced reporting options for complete network visibility.
Why this matters: Basic mapping lacks depth. Without advanced controls and filtering, engineers face blind spots, slower root cause analysis, and incomplete visibility.
| NETALLY PRODUCT | WITH | WITHOUT |
|---|---|---|
| AirCheck G3 | ||
| CyberScope | ||
| CyberScope Air | ||
| CyberScope XRF | ||
| EtherScope nXG | ||
| LinkRunner AT 4000 | ||
| LinkRunner 10G |
The difference over the life of the tool.
NetAlly hardware is warranted for product defects for one year, and software for 90 days from date of shipment. AllyCare extends coverage – and unlocks capability – across the whole lifecycle.
| SUPPORT FEATURE | WITH ALLYCARE | STANDARD WARRANTY |
|---|---|---|
| Ally Intelligence | ||
| Latest Software & Firmware Updates | 90-day manufacturing defects only | |
| AllyCare-Enabled Product Features | ||
| Repair & Replacement | 1-year manufacturing defects only | |
| Accessory Replacement | 90-day manufacturing defects only | |
| Priority Access to a Customer Experience & Solutions Expert | Warranty support plus priority product functionality and issue troubleshooting | License, install, registration, app launch, and warranty repairs only |
AllyCare restrictions
- Products purchased from unauthorized third-parties (online auctions, aftermarket, resold used devices) do not qualify for AllyCare Pro support.
- Repairs require prior qualification by our Customer Experience & Solutions Center. Coverage is for normal wear; accidental damage and loss are excluded. Accessories covered are those included with the original purchase.
- AllyCare subscriptions may not be available in all countries – confirm with your NetAlly representative before purchasing.
1-year or 3-year subscription.
Keep your NetAlly testers current, covered, and continuously more capable.