NetAlly Network Testing Solutions
AllyCare Premium Support

AllyCare Premium Support Services

AllyCare is a comprehensive support and maintenance service for NetAlly’s network tools and AirMagnet® software that offers significant value over the standard (90-day warranty). This program is designed to make sure your products are always up to date and provide you with a premium level of support to minimize business downtime and ensure the highest return on your investment, including:

AllyCare Software Updates
Software & Firmware Updates

Receive access to all software updates

AllyCare-Enabled Product Features

Enhanced features for testing, analysis & reporting

Repairs & Replacements

Coverage on defective products & accessories​

Customer Experience & Solutions Center​

Priority access to our world-class technical experts

Membership Benefits

Software & Firmware Updates

Change is a constant, and whether it’s new features or functions, new industry standards, or a better way to troubleshoot, only AllyCare membership ensures your product is enabled with the latest features and enhancement software and firmware updates.

AllyCare-Enabled Product Features

Only members with active AllyCare support will enjoy the additional benefits of AllyCare-enabled features, giving your NetAlly products enhanced testing and analysis capabilities. See the detailed table below.

Repairs & Replacements

AllyCare members gain peace of mind from knowing that if their NetAlly tester is damaged from normal wear and tear NetAlly will repair or replace the unit, including shipping costs. NOTE: Repairs require prior qualification troubleshooting by our Customer Experience & Solutions Center.

Customer Experience & Solutions Center

When it comes to dealing with customer issues, AllyCare is here for you. Our mission is to ensure you have the most successful after-purchase experience. With priority access to our world-class technical experts, you can conveniently submit your case online, then easily track support calls - from problem to resolution.

Interested in AllyCare Premium Support?​

Membership of AllyCare can be purchased as either a 1-year, 2-year, or a value-added 3-year membership.

CONTACT SALESCONTACT RENEWALS

AllyCare membership may not be available in all countries. Please confirm with a NetAlly Reseller or Distributor before purchasing. 

AllyCare-Enabled Features

AllyCare-Enabled Product Features*

NetAlly Products

With AllyCare

Without AllyCare

AllyCare-Enabled Product Feature*

Advanced Survey Heatmaps in Link-Live 

Signal coverage heatmaps and reporting are available to all users. With AllyCare support, you get access to additional heatmaps: Noise, SNR, Adjacent Channel Interference, Co-Channel Interference, AP Coverage, Min Basic Rate, Beacon Overhead, Max TX/Rx rates, Max Tx/Rx MCS.

Net Ally Products

AirCheck® G3
CyberScope™
EtherScope® nXG

With Ally Care

YES

Without Ally Care

NO

AllyCare-Enabled Product Feature*

Advanced Heatmap Filters in Link-Live

SSID filtering and reporting is available to all users. With AllyCare support, you get access to additional filtering options: APs, Authorization Class, Band, BSSIDs, Channels, Channel Width, Min Basic Rates, Security, and Type.

Net Ally Products

AirCheck® G3
CyberScope™
EtherScope® nXG

With Ally Care

YES

Without Ally Care

NO

AllyCare-Enabled Product Feature*

Cloud-Based Remote Control

Simple and secure remore-control that allows you to connect from Link-Live directly to your network-connected AllyCare-enabled product features (requires internet access).

Net Ally Products

AirCheck® G3
CyberScope™
EtherScope® nXG
LinkRunner® 10G

With Ally Care

YES

Without Ally Care

NO

AllyCare-Enabled Product Feature*

Advanced Topology Mapping in Link-Live

Basic topology map controls and reporting are available to all users. With AllyCare support, you get access to detailed map controls, filtering, and advanced reporting options.

Net Ally Products

AirCheck® G3
CyberScope™
EtherScope® nXG
LinkRunner® 10G

With Ally Care

YES

Without Ally Care

NO

AllyCare-Enabled Product Feature*

Advanced Tester Functionality

With AllyCare support, you get access to additional app functionality in your tester: Network Discovery, Switch Management, Device Discovery, Topology/Path Analysis.

NetAlly Products

LinkRunner® 10G

With Ally Care

YES

Without Ally Care

NO

NOTE: Mainframes that are sold with 1-year AllyCare Support included have certain features and capabilities enabled. At the end of your existing contract, you must renew your AllyCare Support contract to continue utilizing the enabled features.

AllyCare Gives Your More Advanced Features

AllyCare Support vs. Standard Warranty

NetAlly hardware is warranted for product defects for 1-year and for software defects for 90 days from date of shipment.

Support Features*

With AllyCare

Standard Warranty

Latest Software Updates & Firmware Updates

YES

90-Day Manufacturing Defects Only

Repair Services Covered

YES

1-year Manufacturing Defects Only

Accessory Replacement

YES

90-Day Manufacturing Defects Only

Priority Access to a Customer Experience and Solutions Expert

Warranty support, plus priority product functionality and issue troubleshooting

License, installation, registration, application launch, and warranty repairs only.

*AllyCare Restrictions (See Support Services Terms & Conditions for complete coverage and limitations.)

  • Any product purchased from unauthorized third-parties (e.g., online auction site, end-users, aftermarket users, etc.) will not qualify for nor will receive AllyCare support. Also excluded are products that have been used and then resold.
  • Repairs require prior qualification troubleshooting by our Customer Experience & Solutions Center.  Damage covered is from normal wear and does not cover accidental product damage or loss. Accessories covered are those included with the original product purchase. 
  • AllyCare membership may not be available in all countries. Please confirm with your NetAlly representative before purchasing. 

Get AllyCare Premium Support​

Membership of AllyCare can be purchased as either a 1-year, 2-year, or a value-added 3-year membership.

Call us at 1-844-878-2559 International +1-719-755-0770