AllyCare Pro Support
Every NetAlly tool is really three things working together: rugged hardware built for the field, purpose-built software, and AllyCare Pro — the layer that keeps both continuously current. Where the hardware and software are what you buy once, AllyCare Pro is what keeps your tool capable long after that: new features, expanded testing capability, and Ally Intelligence™ delivered directly to the device you already own.
That means the LinkRunner, AirCheck, or CyberScope on a technician’s belt today can gain capability it didn’t ship with – without a new purchase, a new device, or a new learning curve.
AllyCare Pro includes:
- Ongoing Feature & Capability Updates – new testing features and Ally Intelligence enhancements delivered to your existing tool
- Software & Firmware Updates – your product stays current with the latest standards and workflows
- AllyCare-Enabled Cloud Features – for expanded Link-Live testing and analysis for forensic-level insight
- Repairs & Replacements – protection well beyond the standard 90-day warranty
- Customer Experience & Solutions Center – direct access to the support team behind the tool
AllyCare-Enabled Cloud Features
AllyCare-Enabled Product Features*
NetAlly Products
With AllyCare
Without AllyCare
AllyCare-Enabled Product Feature*
Full Survey Heatmaps in Link-Live
Include Noise, SNR, Adjacent Channel Interference, Co-Channel Interference, AP Coverage, Min Basic Rate, Beacon Overhead, Max TX/Rx rates, Max Tx/Rx MCS, QBSS Utilization, and QBSS Client Count.
Why this is important:
Without advanced heatmaps like SNR, interference, and data rates, engineers miss critical insights. The result: undiagnosed Wi-Fi issues, slower troubleshooting, and poor user experience.
NetAlly Products
AirCheck® G3
CyberScope®
CyberScope® Air
EtherScope® nXG
With Ally Care
YES
Without Ally Care
NO
AllyCare-Enabled Product Feature*
Full Heatmap Filters in Link-Live
Include SSID, Band, Channel, BSSID, AP, 802.11 Type, Channel Width, Security, and Authorization Class.
Why this is important:
Without detailed filtering, engineers waste time sorting through irrelevant data. This delays problem isolation and increases the risk of overlooking security or performance issues.
NetAlly Products
AirCheck G3
CyberScope
CyberScope Air
EtherScope nXG
With Ally Care
YES
Without Ally Care
NO
AllyCare-Enabled Product Feature*
Insites Intelligence
Automatically compares the AirMapper Site Survey or Wi-Fi Discovery data collected on-site to a set of pre-defined (user customizable) thresholds, providing a visual Pass or Fail.
Why this is important:
Without automated problem detection, engineers waste time analyzing large amounts of data. Slowing root cause identification and increasing costs related to network downtime.
NetAlly Products
AirCheck G3
CyberScope
CyberScope Air
CyberScope® XRF
EtherScope nXG
LinkRunner®AT 4000
LinkRunner® 10G
With Ally Care
YES
Without Ally Care
NO
AllyCare-Enabled Product Feature*
Cloud-Based Remote Control
Simple and secure remote-control that allows you to connect from Link-Live directly to your network-connected AllyCare-enabled product features (requires internet access).
Why this is important:
No remote access means no offsite troubleshooting. That leads to delayed response times, more truck rolls and site visits, and reduced support efficiency for remote sites.
NetAlly Products
AirCheck G3
CyberScope
CyberScope Air
CyberScope® XRF
EtherScope nXG
LinkRunner® 1500
LinkRunner® AT 3000
LinkRunner® AT 4000
LinkRunner® 10G
With Ally Care
YES
Without Ally Care
NO
AllyCare-Enabled Product Feature*
Full Topology Mapping in Link-Live
Include access to detailed map controls, filtering, and advanced reporting options.
Why this is important:
Basic mapping lacks depth of analysis. Without advanced controls and filtering, engineers face blind spots, slower root cause analysis, and incomplete network visibility.
NetAlly Products
AirCheck G3
CyberScope
CyberScope Air
CyberScope XRF
EtherScope nXG
LinkRunner AT 4000
LinkRunner 10G
With Ally Care
YES
Without Ally Care
NO
*All NetAlly customers have basic access to Link-Live. However, access to AllyCare-enabled features such as heatmaps, filtering and reporting is limited without an active AllyCare support contract.
AllyCare Gives Your More Advanced Features
AllyCare Pro vs. Standard Warranty
NetAlly hardware is warranted for product defects for 1-year and for software defects for 90 days from date of shipment.
Support Features*
With AllyCare
Standard Warranty
Latest Software Updates & Firmware Updates
YES
90-Day Manufacturing Defects Only
Repair Services Covered
YES
1-year Manufacturing Defects Only
Accessory Replacement
YES
90-Day Manufacturing Defects Only
Priority Access to a Customer Experience and Solutions Expert
Warranty support, plus priority product functionality and issue troubleshooting
License, installation, registration, application launch, and warranty repairs only.
*AllyCare Restrictions (See Support Services Terms & Conditions for complete coverage and limitations.)
- Any product purchased from unauthorized third-parties (e.g., online auction site, end-users, aftermarket users, etc.) will not qualify for nor will receive AllyCare support. Also excluded are products that have been used and then resold.
- Repairs require prior qualification troubleshooting by our Customer Experience & Solutions Center. Damage covered is from normal wear and does not cover accidental product damage or loss. Accessories covered are those included with the original product purchase.
- AllyCare membership may not be available in all countries. Please confirm with your NetAlly representative before purchasing.
Interested in AllyCare Pro Support?
Membership of AllyCare can be purchased as either a 1-year, 2-year, or a value-added 3-year membership.
CONTACT SALESCONTACT RENEWALSAllyCare membership may not be available in all countries. Please confirm with a NetAlly Reseller or Distributor before purchasing.