AllyCare Premium Support Services
AllyCare is a comprehensive support and maintenance service for NetAlly’s network tools and AirMagnet® software that offers significant value over the standard (90-day warranty). This program is designed to make sure your products are always up to date and provide you with a premium level of support to minimize business downtime and ensure the highest return on your investment, including:
Receive access to all software updates
Enhanced features for testing, analysis & reporting
Coverage on defective products & accessories
Priority access to our world-class technical experts
Membership Benefits
Software & Firmware Updates
Change is a constant, and whether it’s new features or functions, new industry standards, or a better way to troubleshoot, only AllyCare membership ensures your product is enabled with the latest features and enhancement software and firmware updates.
AllyCare-Enabled Product Features
Only members with active AllyCare support will enjoy the additional benefits of AllyCare-enabled features, giving your NetAlly products enhanced testing and analysis capabilities. See the detailed table below.
Repairs & Replacements
AllyCare members gain peace of mind from knowing that if their NetAlly tester is damaged from normal wear and tear NetAlly will repair or replace the unit, including shipping costs. NOTE: Repairs require prior qualification troubleshooting by our Customer Experience & Solutions Center.
Customer Experience & Solutions Center
When it comes to dealing with customer issues, AllyCare is here for you. Our mission is to ensure you have the most successful after-purchase experience. With priority access to our world-class technical experts, you can conveniently submit your case online, then easily track support calls - from problem to resolution.
Interested in AllyCare Premium Support?
Membership of AllyCare can be purchased as either a 1-year, 2-year, or a value-added 3-year membership.
CONTACT SALESCONTACT RENEWALSAllyCare membership may not be available in all countries. Please confirm with a NetAlly Reseller or Distributor before purchasing.
AllyCare-Enabled Features
AllyCare-Enabled Product Features*
NetAlly Products
With AllyCare
Without AllyCare
AllyCare-Enabled Product Feature*
Advanced Survey Heatmaps in Link-Live
Signal coverage heatmaps and reporting are available to all users. With AllyCare support, you get access to additional heatmaps: Noise, SNR, Adjacent Channel Interference, Co-Channel Interference, AP Coverage, Min Basic Rate, Beacon Overhead, Max TX/Rx rates, Max Tx/Rx MCS.
Net Ally Products
AirCheck® G3
CyberScope®
CyberScope® Air
EtherScope® nXG
With Ally Care
YES
Without Ally Care
NO
AllyCare-Enabled Product Feature*
Advanced Heatmap Filters in Link-Live
SSID filtering and reporting is available to all users. With AllyCare support, you get access to additional filtering options: APs, Authorization Class, Band, BSSIDs, Channels, Channel Width, Min Basic Rates, Security, and Type.
Net Ally Products
AirCheck G3
CyberScope
CyberScope Air
EtherScope nXG
With Ally Care
YES
Without Ally Care
NO
AllyCare-Enabled Product Feature*
Cloud-Based Remote Control
Simple and secure remote-control that allows you to connect from Link-Live directly to your network-connected AllyCare-enabled product features (requires internet access).
Net Ally Products
AirCheck G3
CyberScope
CyberScope Air
CyberScope® XRF
EtherScope nXG
LinkRunner® AT 3000
LinkRunner® AT 4000
LinkRunner® 10G
With Ally Care
YES
Without Ally Care
NO
AllyCare-Enabled Product Feature*
Advanced Topology Mapping in Link-Live
Basic topology map controls and reporting are available to all users. With AllyCare support, you get access to detailed map controls, filtering, and advanced reporting options.
Net Ally Products
AirCheck G3
CyberScope
CyberScope Air
CyberScope XRF
EtherScope nXG
LinkRunner AT 4000
LinkRunner 10G
With Ally Care
YES
Without Ally Care
NO
NOTE: Mainframes that are sold with 1-year AllyCare Support included have certain features and capabilities enabled. At the end of your existing contract, you must renew your AllyCare Support contract to continue utilizing the enabled features.
AllyCare Gives Your More Advanced Features
AllyCare Support vs. Standard Warranty
NetAlly hardware is warranted for product defects for 1-year and for software defects for 90 days from date of shipment.
Support Features*
With AllyCare
Standard Warranty
Latest Software Updates & Firmware Updates
YES
90-Day Manufacturing Defects Only
Repair Services Covered
YES
1-year Manufacturing Defects Only
Accessory Replacement
YES
90-Day Manufacturing Defects Only
Priority Access to a Customer Experience and Solutions Expert
Warranty support, plus priority product functionality and issue troubleshooting
License, installation, registration, application launch, and warranty repairs only.
*AllyCare Restrictions (See Support Services Terms & Conditions for complete coverage and limitations.)
- Any product purchased from unauthorized third-parties (e.g., online auction site, end-users, aftermarket users, etc.) will not qualify for nor will receive AllyCare support. Also excluded are products that have been used and then resold.
- Repairs require prior qualification troubleshooting by our Customer Experience & Solutions Center. Damage covered is from normal wear and does not cover accidental product damage or loss. Accessories covered are those included with the original product purchase.
- AllyCare membership may not be available in all countries. Please confirm with your NetAlly representative before purchasing.
Get AllyCare Premium Support
Membership of AllyCare can be purchased as either a 1-year, 2-year, or a value-added 3-year membership.
Call us at 1-844-878-2559 International +1-719-755-0770
