Members with active AllyCare support will enjoy the additional benefits of AllyCare-enabled features, giving your NetAlly products enhanced testing and analysis capabilities. 

AllyCare offers expanded Premium Support coverage for your NetAlly products. This program is designed to make sure your products are always up to date and provide you with a premium level of support to minimize business downtime and ensure the highest return on your investment, including:

  • Software upgrades, including additional features on certain products as shown below

  • Priority technical support

  • In-depth online product training

  • Free repairs

  • And more!

Make sure your products are always up-to-date with the latest software. My AirMagnet or Link-Live portal will provide you access to the latest product enhancements, improving efficiency and troubleshooting.

Software upgrades may be released multiple times throughout the year, and these free upgrades are only available to active AllyCare product support program members.

Support program members are given priority access to our world-class technical assistance center (TAC) . Our highly-trained technical experts are stationed around the globe, ready to answer your complex troubleshooting questions.

If your unit needs repair, you are fully covered under AllyCare support. There is no need to go searching for a repair facility to try and fix your product if it is covered under AllyCare support.
As a support program member, you have access to our growing library of specialized online training materials including web-based product training for many AirMagnet products and virtual training for AirCheck, LinkRunner and EtherScope nXG products

If your unit needs repair, you are fully covered under AllyCare support. There is no need to go searching for a repair facility to try and fix your product if it is covered under AllyCare support.

AllyCare-Enabled Features

AirCheck™ G2
Wi-Fi Tester

AirMapper Site Survey
Basic AirMapper heatmaps are available to all AirCheck G2 owners. With AllyCare support, you get access to more powerful visualizations and filtering, as well as web remote control.

EtherScope® nXG
Network Tester

AirMapper Site Survey
Basic AirMapper heatmaps are available to all EtherScope nXG owners. With AllyCare support, you get access to more powerful visualizations and filtering, as well as web remote control.

Cloud- Based Remote Control
A simple and secure remote-control feature allows you to connect directly to network-connected EtherScope nXGs for troubleshooting and collaboration without leaving your desk!

LinkRunner® 10G Advanced Ethernet Tester

Discovery Features – on the tester
Instantly see who & what is on the network and where they are connected, by switch, slot, and port number.

Switch Management
See interfaces, utilization, errors, discards, duplex, spanning tree (RSTP), recent reboots using SNMP monitoring

Device Discovery
Discover all devices then search the inventory using powerful filters and sorts. Add name/authorization to any device.

Topology/Path Analysis
Shows the L2 switch/L3 router path to any connected device

Cloud-Based Remote Control (via Link-Live)

Network Mapping
Instantly map your wired and Wi-Fi networks in Link-Live; integrated views of network topology can be easily customized and exported to Visio.

If you are interested learning more about AllyCare Premium Support Services contact sales.