Members with active AllyCare support will enjoy the additional benefits of AllyCare-enabled features, giving your NetAlly products enhanced testing and analysis capabilities.
AllyCare offers expanded Premium Support coverage for your NetAlly products. This program is designed to make sure your products are always up to date and provide you with a premium level of support to minimize business downtime and ensure the highest return on your investment, including:
- Software Upgrades
Make sure your products are always up-to-date with the latest software. My AirMagnet or Link-Live portal will provide you access to the latest product enhancements, improving efficiency and troubleshooting. Software upgrades may be released multiple times throughout the year, and these free upgrades are only available to active AllyCare product support program members. - Priority Technical Service
Support program members are given priority access to our world-class technical assistance center (TAC) . Our highly-trained technical experts are stationed around the globe, ready to answer your complex troubleshooting questions. - Free Repair Service
If your unit needs repair, you are fully covered under AllyCare support. There is no need to go searching for a repair facility to try and fix your product if it is covered under AllyCare support.
AllyCare-Enabled Features*
AirCheck™ G3 Pro Wireless Analyzer
- AirMapper Site Survey – Basic AirMapper heatmaps and reporting are available to all AirCheck G3 Pro owners. With AllyCare support, you get access to more powerful visualizations and filtering, detailed report generation, and automatic problem identification via InSites™ intelligence analysis in Link-Live.
EtherScope™ nXG Portable Network Tester
- AirMapper Site Survey – Basic AirMapper heatmaps and reporting are available to all EtherScope nXG owners. With AllyCare support, you get access to more powerful visualizations and filtering, detailed report generation, and automatic problem identification via InSites™ intelligence analysis in Link-Live.
- Topology Mapping in Link-Live – Basic topology map controls and reporting are available to all EtherScope nXG owners. With AllyCare support, you get detailed map controls, filtering, and advanced reporting options.
- Cloud-Based Remote Control – All EtherScope nXG owners can remotely control their analyzer on the same network using VNC. With AllyCare support, you get simple and secure remote-control that allows you to connect from Link-Live™ directly to your network-connected EtherScope nXG anywhere in the world for troubleshooting and collaboration without leaving your desk! (Requires internet access.)
LinkRunner® 10G Advanced Ethernet Tester
- Discovery Features – on the tester – Instantly see who & what is on the network and where they are connected, by switch, slot, and port number.
- Switch Management – See interfaces, utilization, errors, discards, duplex, spanning tree (RSTP), recent reboots using SNMP monitoring
- Device Discovery – Discover all devices then search the inventory using powerful filters and sorts. Add name/authorization to any device.
- Topology/Path Analysis – Shows the L2 switch/L3 router path to any connected device
- Topology Mapping in Link-Live – Basic topology map controls and reporting are available to all LinkRunner 10G owners. With AllyCare support, you get detailed map controls, filtering, and advanced reporting options.
- Cloud-Based Remote Control – All LinkRunner 10G owners can remotely control their tester on the same network using VNC. With AllyCare support, you get simple and secure remote-control that allows you to connect from Link-Live™ directly to your network-connected LinkRunner 10G anywhere in the world for troubleshooting and collaboration without leaving your desk! (Requires internet access.)
*NOTE: These features and capabilities are enabled by having an active AllyCare Premium Support services contract. At the end of your existing contract, you must renew your AllyCare Support contract to continue utilizing the features described.