Guided Troubleshooting

Ally Intelligence™ turns any engineer into a network expert.

Decades of real-world network engineering knowledge, distilled into step-by-step instructions anyone on your team can follow. Find the problem. Fix it. Document it – all from the same handheld tester.

From complaint to closure in minutes.

Step 01

Tap to test

One EZ test runs a full-stack  across every layer – physical, network, and application. No configuration, no guesswork.

Step 02

See the verdict

Ally Intelligence analyzes the result against decades of real network data and tells you exactly what’s wrong – not just symptoms, root cause.

Step 03

Follow the fix

Step-by-step instructions tailored to the exact failure. Cable swap, VLAN check, DHCP scope review – the handheld tester walks you through it.

Step 04

Close with proof

Every test, fix, and re-test is auto-published to Link-Live. Complete documentation before you leave the site.

Built for the outcomes that matter.

Fewer escalations

Junior engineers handle Tier-1 and Tier-2 issues without calling a senior. Ally Intelligence explains the why and the how, so your best people focus on architecture, not cable swaps.

No truck roll

Remote sites get the same expert diagnosis as headquarters. Ship a handheld, run AutoTest, and follow the guided fix – no $1,200 site visit, no day of lost MTTR.

Better network uptime

Problems that used to take hours (or a day) are resolved in minutes. One EZ test catches issues before users complain, and guided fixes close tickets faster than ever.

Scale small teams

Do more with the team you already have. One senior engineer can oversee ten sites when every site has a NetAlly handheld tester running Ally Intelligence playbooks.

Part of our comprehensive AllyCare Pro subscription

Ally Intelligence is included with AllyCare Pro, giving your team guided troubleshooting, automatic test documentation, and expert-level insights on every NetAlly handheld. Ally Intelligence gets better with every release, so your devices keep getting smarter.

Ready to see it in action?

Give every engineer the knowledge of a senior network architect.

See Ally Intelligence on EtherScope® nXG, LinkRunner®, and AirCheck® G3 Pro.