Tech Tips Blog

Troubleshooting Wi-Fi Connection Problems

As more and more people are working outside the traditional office setting, are you ready for the dreaded “Wi-Fi-is-not-working” complaints?

As IT professionals we have all encountered these complaints. You are peacefully getting some work done at the office and then out of nowhere someone comes in and starts complaining about not being able to connect to the wireless network or about the wireless network being slow, about getting disconnected from the wireless network all the time, about not being able to connect to the internet, and so on. These are very common complaints, and all of them concerning since figuring out the root cause of these common wireless network problems can be very time consuming and sometimes difficult. 

With the right tools and a little knowledge, finding the root cause of the most common wireless network problems can be quick and simple.
Download this entry on our series of Wi-Fi troubleshooting whitepapers; we focus on showing you how to quickly and effectively troubleshoot “Connection Problems”, or to be more accurate, problems connecting to the Wi-Fi network, which are not to be confused with problems connecting to a specific website or IP address.

So, in this paper, we will demonstrate how to differentiate between problems connecting to the Wi-Fi and problems accessing network resources, show you how to identify the most common causes for connection problems on the Wi-Fi network, and provide recommendations on how to resolve those problems.